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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Information

Hours of operation: Regular business hours Monday through Friday 7am to 4pm except holidays

To avoid a 10% penalty bills must be paid before the close of the business day (4pm) of the "AFTERDATE" posted on your bill

Failure to receive bill does not waive past due penalty or shut off.

Reconnect fee must be paid through the City Office during business hours, please call 785-258-2271.

If there is a site error and you can't pay your bill, please call the City Office 785-258-2271 during business hours to make your payment to avoid the penalty.